Troubleshooting for managed mode

Troubleshooting for managed mode

Managed mode focuses on stability, but failures still happen: wrong inputs, temporary connectivity issues, or unexpected runtime state. This page is your operational playbook when a deployment fails or results differ from intent.

Purpose and prerequisites

• Purpose: quickly stabilize operations, identify root cause, and keep full run evidence for auditability.
• Prerequisites: onboarding completed, access to run history, and clear team ownership model.
• Needed inputs: run ID, workspace context, and latest logs.

Step-by-step response

1. Pause further changes immediately — do not launch additional runs against the same target during the incident.
2. Confirm scope and ownership — who launched it, from which workspace, and with which template stack.
3. Review preflight and logs — preflight failures usually identify the root faster than deep runtime logs.
4. Assess impact — is it a partial function issue or a production regression?
5. Choose recovery path — fix required values, re-run, or execute controlled rollback.
6. Record decision — add run comments with owner, reasoning, and chosen remediation.
7. Prevent repeat failures — update onboarding and runbook checks where needed.

Execution checklist

• Do you have the correct run ID and workspace validated?
• Are logs available before and after the failure?
• Was the run triggered outside approved ownership and window?
• Is rollback path available and tested?
• Is incident context fully recorded in the change history?

Common mistakes

• Starting the next run before fully investigating the previous failure.
• Retrying without addressing root cause warnings.
• Missing audit details in runbook and workspace history.
• Unclear role ownership for incident decisions.

Next steps

• If repeatability is the issue, strengthen controls in managed operations and governance.
• Align governance checks using managed governance checklist.
• Validate long-term controls in runbook and governance.
• Run first deployment and production checklist for clean baseline.
• For another model, review self-hosted mode and mode migration.

Next step: Continue with managed operations, then validate runbook.